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change management

What is organizational culture change?

by Sheila Margolis on July 25, 2011

When things are not going well—for example, good employees are leaving, commitment seems lacking, productivity is not up to par—an organization needs to make some changes. But where do you start? Unless the remedy is clear, rather than making isolated changes, the smarter strategy is to examine the culture of the organization.

When you incorporate change through a culture-​​defining and alignment process, the organization clarifies the desired values, reviews current practices, and creates a plan for more effectively living those core culture principles. Through this process, expectations for behavior are understood. Any behaviors that are not in sync with the core values are seen as a gap that must quickly be remedied.

Many believe that organizational culture change is a long and involved process. But when employees participate in defining and molding the culture to enhance the organization’s ability to succeed, then the changes that emerge are easier to implement.

Use organizational culture change to bring needed change to your company. Let change management really be a process of defining your core culture, auditing your Practices and Projections, and executing a plan to live the core culture principles and values better each and every day. Bring change from the inside out. Treat your organization as a system. Link organization change to the culture that is valued.

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Selling the Sage brand through a united culture

by Sheila Margolis on July 20, 2010

Sage is a global software business, but with so many acquisitions, it has lacked a united culture. As Mary Welch reports in the July 18th issue of the Atlanta Journal Constitution, the company “is redefining itself as an entity greater than its parts.”

To retain the success of acquisitions, organizations tend to leave them alone for awhile to avoid disrupting their productive operations. But now for Sage, building a global brand will require some disruption in order to build a united culture. There are real benefits to collaborating across acquisitions and business units. A company often starts with a re-​​branding effort to  jump start the process, but that’s just an image adjustment. Real synergies and prosperity will only be derived from an internal process of building a united culture.

Including the people of all acquisitions–the entire organization–in defining the Sage culture that all will share may be the formula for uniting employees and making the brand a seamless and customer-​​focused solution for those they seek to serve. The process of building a united culture is much more than a re-​​branding effort. It is an internal process to define, shape and manage organizational culture. By building this shared foundation, a united effort can be realized.

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