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Is higher pay the best way to retain employees at Google?

by Sheila Margolis on November 10, 2010

Google has been losing talent to Facebook and other competitors so to retain talent, they’ve decided to give everyone–executives and staff–a 10% raise, effective January 1, 2011.  According to a Wall Street Journal report,

Roughly 10% of Facebook’s employees are Google veterans, and other Silicon Valley companies have aggressively poached employees from the Internet giant.

An internal memo published by Business Insider that was sent by Google CEO Eric Schmidt to employees states:

We’ve heard from your feedback on Googlegeist and other surveys that salary is more important to you than any other component of pay (i.e., bonus and equity). To address that, we’re moving a portion of your bonus into your base salary, so now it’s income you can count on, every time you get your paycheck. And one last thing…today we’re announcing that everyone will get a holiday cash bonus, too.

The memo also says:

Googlers, you are what makes this company great, and our goal here is to recognize you for your contribution, in a way that’s meaningful to you.

Retaining talent is essential for companies and as Eric Schmidt confirms–the actions that a leader takes to promote retention must be ones that are meaningful to the employee. The solution of throwing money at people is not a bad problem for employees. But research shows that if pay meets two qualities, it no longer serves as a retention tool:

  1. Pay must be fair. Pay must be fair relative to what others in similar positions in the organization and outside the organization are receiving. If the pay is fair, a higher pay does not tend to be what most people are looking for to be happy at work.
  2. Pay must be adequate. If an employee is able to live as he or she wants to live with the pay received, then an increase in pay will not typically be a meaningful retention tool.

When pay is both fair and adequate, leaders and managers must look to other areas to promote retention. For example:

  • FIT: Is the organization a fit for the employee? Is the organization’s contribution meaningful to the employee? And are the values of the workplace in harmony with the employee’s values?
  • TRUST: Does the employee have a trusting workplace that exhibits fairness, respect, integrity and competence?
  • CARING: Is the work setting a caring workplace where the employee has meaningful relationships, a sense of belonging and camaraderie?
  • COMMUNICATION: Does the employee feel the workplace is transparent, with open, two-​​way communication?
  • DEVELOPMENT: Is the work challenging giving the employee a feeling that he or she is developing skills and building mastery?
  • OWNERSHIP: Does the employee feel like an owner–involved and participating in decision making and having flexibility and autonomy?

Retaining employees requires more work than handing out an across-​​the-​​board pay raise. Pay is just the initial filter–and once pay has passed the test of being fair and adequate, then the solution to retention is much more complicated. Retention requires ensuring that each employee has an engaging workplace–it’s an individual thing that may require new Priorities that impact the culture of the organization.

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The Six Components of Employee Engagement

by Sheila Margolis on June 15, 2010

Everyone’s looking for the recipe for employee engagement. How do you get motivated workers? To start, think about the six components to Employee Engagement listed below:

1. FIT

Is the employee a FIT with the organization–its culture? Is the purpose of the organization meaningful to the employee? Are the values of the organization in harmony with the employee’s values?

Is the employee a FIT with the job? Does the employee feel one’s work is significant and is the best use of one’s abilities?

2. TRUST

Do you have a trusting workplace where people feel their leaders have integrity–they’re honest and fair? Do employees respect their leaders?

3. CARING

Does work feel like family? Is collaboration/​teamwork encouraged? Do employees have friends at work?

4. COMMUNICATION

Do you have ongoing, open, two-​​way communication? Do employees feel like leaders/​managers listen to them? Is information freely shared?

5. DEVELOPMENT

Does the organization support individual development? Do employees have challenging assignments? Does the workplace encourage achievement and mastery?

6. OWNERSHIP

Do employees have autonomy? Do they feel involved? Do they participate in decision making? Is work flexible?

When employee’s human needs are met, they are more engaged.

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