by Sheila Margolis on January 26, 2010
Is quality an issue with Toyota? A sticking accelerator pedal? Not good–and a long list of models could be affected. Toyota is shutting down production lines. This is a big deal for Toyota and the many drivers of those vehicles.
Is Toyota communicating this recall effectively? The recall has been reported on the national news channels and on the Toyota website–with a bright red news alert. They’ve published on their website “Frequently Asked Questions for the Sticking Accelerator Pedal Recall.” Is this enough?
With so many product recalls, are Americans getting the recall information they need to stay safe? What could improve this? What is the best way to spread this information?
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by Sheila Margolis on January 26, 2010
Prosper Using the “Why,” the “How,” and the “What”
How would you describe the people in your organization?
- Do employees genuinely care about the organization? Do they feel a connection to its contribution and its unique character?
- Do valued employees want to continue working there? Do they identify with the organization? Do they feel invested in its future?
- Do employees regularly put forth extra effort to help the company succeed? Are they adaptive? Focused? Persistent in their efforts? Are they willing to take on added tasks when they see the need?
Work today is different from the past.
If this sounds too idealistic, maybe it’s because organizations of the past have used a different model for work. In an environment of command and control, the focus was on following rules, with little place for personal initiative. But today, that model cannot thrive in our global, highly competitive, constantly changing, and transparent world. Successful organizations today are characterized by high energy, a sense of urgency, focus, passion, and perseverance.
So how do you help your organization generate the enthusiasm that propels it toward prosperity? The key is to share a—bigger picture—view of work to guide people as they create the success each organization seeks. [Continue reading…]
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by Sheila Margolis on January 5, 2010
